Problems with RealTruck.com

[Terry]

I ordered a Weigh Safe Hitch from realtruck.com on the Saturday after I bought my truck. Afterwards, I realized that I really needed a weight distribution hitch and that the Weigh Safe wasn't weight distributing. I called RealTruck the first thing Monday morning and ask them to cancel the order and the support person said she'd try. Half an hour later, I received an email saying the order had already shipped and it was too late to cancel but to call when I received it and they would give me a return authorization to ship the hitch back to them. I've been trying since it was received to get the return authorization with no luck. Ten days later I'm still get a runaround each time I call saying they're working on it but never any concrete action. I'm calling my credit card company this morning to involve them before 30 days has elapsed.



I did a google search for them and see that realtruck.com has many complaints and a very low satisfaction rating on the WEB.



Just a heads up before members here decide to do business with them.

 

[300mhz]

CJ Ponyparts is also straight trash

 

[RotorHead695]

Keep it for when you don't need the weight distribution one. I love my Weighsafe.

 

[Terry]

Visa credited my account back for the amount of the hitch. I'll send the hitch back as soon as RealTruck sends me a return authorization and mailing label. Still haven't heard from them though.

 

[Droid]

Never dealt with realtruck.com until I ordered a tonneau cover from them two weeks ago. They shipped it immediately and gave me a great discount for being an FRF member.

 

[BLJ]

I've always bought from American Truck and have no problems at all. The customer service us excellent as well! Fut FYI for future.

 

[Admin.RealTruck]

I ordered a Weigh Safe Hitch from realtruck.com on the Saturday after I bought my truck. Afterwards, I realized that I really needed a weight distribution hitch and that the Weigh Safe wasn't weight distributing. I called RealTruck the first thing Monday morning and ask them to cancel the order and the support person said she'd try. Half an hour later, I received an email saying the order had already shipped and it was too late to cancel but to call when I received it and they would give me a return authorization to ship the hitch back to them. I've been trying since it was received to get the return authorization with no luck. Ten days later I'm still get a runaround each time I call saying they're working on it but never any concrete action. I'm calling my credit card company this morning to involve them before 30 days has elapsed.



I did a google search for them and see that realtruck.com has many complaints and a very low satisfaction rating on the WEB.



Just a heads up before members here decide to do business with them.

Good afternoon @Terry

I wanted to apologize for the service you had with trying to return your hitch. There is no reason it should 10 days to receive a shipping label. While I know it's a little late, I would still like to look into the situation, bring it to our leadership teams attention and ensure a similar incident doesn't happen again. Additionally, I want to do everything I can to right the past. Could you please PM me your order number/email? If it's easier, please email me it alternatively at [email protected]. I will reach back out directly to you.

At RealTruck, our primary goal is to serve customers and delays such as this are unacceptable. I appreciate you bringing it up. In the future, if you are any other members have problems... Please use my forum team and myself as a resource. My direct email is above and you can PM as well.

-Kyle

 

[BaseRaptor]

With the internet and direct shipping you can now start a company from your backyard shed. It’s easy to make a website look professional and legit after signing on to be a distributor for different car accessory companies.

 

[isis]

Good afternoon @Terry

I wanted to apologize for the service you had with trying to return your hitch. There is no reason it should 10 days to receive a shipping label. While I know it's a little late, I would still like to look into the situation, bring it to our leadership teams attention and ensure a similar incident doesn't happen again. Additionally, I want to do everything I can to right the past. Could you please PM me your order number/email? If it's easier, please email me it alternatively at [email protected]. I will reach back out directly to you.

At RealTruck, our primary goal is to serve customers and delays such as this are unacceptable. I appreciate you bringing it up. In the future, if you are any other members have problems... Please use my forum team and myself as a resource. My direct email is above and you can PM as well.

-Kyle

I like this response. I’d give em a shot.

 

[smurfslayer]

I like this response. I’d give em a shot.

I agree, that’s trying. Keep in mind, all suppliers, vendors, manufacturers etc. are going to have issues. How they handle the issues is important. OP had a situation of his own making he tried to fix but the vendor let him down. They are trying to make it right. If they didn’t care, they wouldn’t bother.

kudos.