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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Lighting Modifications Forum [GEN 1]
My Unsatisfactory Experience With Morimoto XB Headlights.
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<blockquote data-quote="PD1744" data-source="post: 1595563" data-attributes="member: 39284"><p>First guys, I'm not here to bash anybody. This is to simply share my experience and lessons learned and those that want to read can do with it what you will.</p><p></p><p><strong>Background</strong></p><p></p><p>Late June 2020 - I placed an order for a set of Morimoto XB's and GJ motorsports 3rd brake light through [USER=24442]@4x4TruckLEDs.com[/USER] because they are a FRF Supporting Vendor. Reached out to them and they even were able to work a little discount in for me since, as y'all know, these two items are a substantial chunk of change, especially for a poor person like myself.</p><p></p><p>Late August - Truck isn't my daily driver and I soon as I started using these things in the dark, I started experience an issue with the driver side headlight not working all the time. Once again I reached out to the vendor and they were responsive and got me squared away.</p><p></p><p>Late Aug/Early Sept - Ordered and received my first replacement. This means I had to pay for a new headlight and wait for the old one to be received by Morimoto before I was refunded, but the turn around was fairly quick and didn't experience much down time.</p><p></p><p>Dec 19 - Started experiencing the same symptoms/failure modes on replacement assembly. Up to this point they either functioned fine or I didn't notice they were out. Can happen. They're really bright when they work.</p><p></p><p>Dec 22 - 1st attempt to reach out to the retailer and received no response</p><p></p><p>Dec 28 - 2nd attempt to reach out to the retailer and again no response. Completely ghosted. Still till this day</p><p></p><p>Dec 29 - Reached out to Morimoto directly</p><p></p><p>Dec 31 - Reply received from Morimoto</p><p></p><p>Jan 5 - Return label received from Morimoto. This time I decided to try and avoid the back and forth money transfer and just throw my old headlights back on. Thankfully I had the option. No Issues at all with the stock headlights.</p><p></p><p>Jan 7 - Package arrived at Morimoto</p><p></p><p>So here we are. It will be one month tomorrow since they've received my headlight and as I sit down to pound this out, I FINALLY get a shipment notice on the replacement unit after lots of interactions with very little feedback.</p><p></p><p>I tried to remain patient and cordial throughout the entire ordeal, but really reached a point of shear frustration with all this. Two failures in half a year. Countless amount of hours spent troubleshooting, installing, un-installing, emailing and contacting, shipping, etc. Not an ideal experience for a customer who literally purchased the most expensive headlight assemblies on the market for my vehicle. Was very close to taking a day off work just to drive down there in order to get this sorted out.</p><p></p><p>Believe it or not, this is the short version of the experience thus far. Imagine if this was my only vehicle and putting my OEM headlights back on was not an option? Totally unsatisfactory.</p><p></p><p><strong>My lessons learned/take-aways</strong></p><p></p><p>- Do more homework on vendors that I order from</p><p></p><p>- No more Morimoto products for me</p><p></p><p>- Choice between order a replacement and wait for refund or send the RMA unit and wait on replacement, I take the former.</p><p></p><p>- If this one breaks (2nd replacement) I attempt to repair it on my own before it goes in the bin</p><p></p><p>I'm out for now. Just had to sound off on this. Totally unbelievable experience in the realm of customer service in all of my experiences. If you read it all, thanks for taking the time. Hope it saves somebody from having to go through this.</p><p></p><p>-PD</p></blockquote><p></p>
[QUOTE="PD1744, post: 1595563, member: 39284"] First guys, I'm not here to bash anybody. This is to simply share my experience and lessons learned and those that want to read can do with it what you will. [B]Background[/B] Late June 2020 - I placed an order for a set of Morimoto XB's and GJ motorsports 3rd brake light through [USER=24442]@4x4TruckLEDs.com[/USER] because they are a FRF Supporting Vendor. Reached out to them and they even were able to work a little discount in for me since, as y'all know, these two items are a substantial chunk of change, especially for a poor person like myself. Late August - Truck isn't my daily driver and I soon as I started using these things in the dark, I started experience an issue with the driver side headlight not working all the time. Once again I reached out to the vendor and they were responsive and got me squared away. Late Aug/Early Sept - Ordered and received my first replacement. This means I had to pay for a new headlight and wait for the old one to be received by Morimoto before I was refunded, but the turn around was fairly quick and didn't experience much down time. Dec 19 - Started experiencing the same symptoms/failure modes on replacement assembly. Up to this point they either functioned fine or I didn't notice they were out. Can happen. They're really bright when they work. Dec 22 - 1st attempt to reach out to the retailer and received no response Dec 28 - 2nd attempt to reach out to the retailer and again no response. Completely ghosted. Still till this day Dec 29 - Reached out to Morimoto directly Dec 31 - Reply received from Morimoto Jan 5 - Return label received from Morimoto. This time I decided to try and avoid the back and forth money transfer and just throw my old headlights back on. Thankfully I had the option. No Issues at all with the stock headlights. Jan 7 - Package arrived at Morimoto So here we are. It will be one month tomorrow since they've received my headlight and as I sit down to pound this out, I FINALLY get a shipment notice on the replacement unit after lots of interactions with very little feedback. I tried to remain patient and cordial throughout the entire ordeal, but really reached a point of shear frustration with all this. Two failures in half a year. Countless amount of hours spent troubleshooting, installing, un-installing, emailing and contacting, shipping, etc. Not an ideal experience for a customer who literally purchased the most expensive headlight assemblies on the market for my vehicle. Was very close to taking a day off work just to drive down there in order to get this sorted out. Believe it or not, this is the short version of the experience thus far. Imagine if this was my only vehicle and putting my OEM headlights back on was not an option? Totally unsatisfactory. [B]My lessons learned/take-aways[/B] - Do more homework on vendors that I order from - No more Morimoto products for me - Choice between order a replacement and wait for refund or send the RMA unit and wait on replacement, I take the former. - If this one breaks (2nd replacement) I attempt to repair it on my own before it goes in the bin I'm out for now. Just had to sound off on this. Totally unbelievable experience in the realm of customer service in all of my experiences. If you read it all, thanks for taking the time. Hope it saves somebody from having to go through this. -PD [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Lighting Modifications Forum [GEN 1]
My Unsatisfactory Experience With Morimoto XB Headlights.
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