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Sounds pretty sloppy. I'd hold their feet to the fire and make them replace the thing.

I get so tired of sloppy contractors. Whether its one of my vehicles or properties. I usually do things myself. Not necessarily to save money, (but sure is a side benefit) but because when I have someone else do it, I usually have to do it over because I hate accepting sloppy work. Getting older now, however, and find I can't so some of the things I used to.

When I find a contractor that takes pride in his work, I try and hold on to them. Haven't found many tho.