Normal
I did see a template initially on their Instagram story around that time, but from what I can tell those only stick around for a short period of time. They just moved shops too so it seems like they completely forgot about us or they just addressed everyone on an individual basis that emailed them directly. Not sure what they did though... Which honestly they should've just gave everyone that ordered this thing a new bracket. Kinda ridiculous IMO that we had to play guinea pig especially since this was an extra couple hundred dollar option that may or may not work.