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Message: <blockquote data-quote="Old-Raptor-guy" data-source="post: 2067161" data-attributes="member: 52062">Just going to put this out there.  This is my story.  I deal with this daily and it is something I have had to learn the hard way AND something I try and get my guys to understand, it is harder than you think.The oil pump was probably replaced out of desperation.When you properly diagnose a problem and then the problem is not resolved I believe it is human nature to have an emotional response. Imagine for a moment an light goes out in your kitchen,  you grab a new bulb out of the garage and install it.  You flip the switch on and it still does not come on.  Do you instantly try another bulb or do you suspect something else????99% of the time humans suspect something else.The tech had a emotional response to a logical problem.   It wasn't done out of malice or ill intent, it was done out of desperation and an attempt to get you back on the road.I have to beat into my guys heads that each time you diag, you start at the beginning.  Don't assume anything.Some of my biggest ass kickings have been from defective new parts.Another weird thing and not to brag but this sort of seems to be unique (almost a super power)  that I can look back at a situation and study it, evaluate it and figure out the missteps.   Until I had employees I didn't think much of it,  I thought everyone did it.  but let me tell you, it is not very common at all.</blockquote>