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We all have our limits on things.  I'm like you, I'd be doing all I could to not take it to the dealer but sometimes we have to bite the bullet and let them try to figure it out.  On one hand they could figure it out quickly and that would likely irritate me. On the other hand they could take forever and have trouble figuring it out, which would make me feel better, but at the same time that hourly rate will start to hurt.