FRF help! Judge, Jury, & Executioner

[Conejoracer]

Hi,
I need some feedback on a problem that has developed with a fellow FRF member. On April 24, I posted this ad in the classifieds;
http://www.fordraptorforum.com/f29/2013-oem-bead-locks-new-23400/
On Monday, I received a Paypal payment of $1525 to pay for the wheels, shipping, and Paypal fees. The shipping was $252.69, the Paypal fees were $48.00, netting $1,224.31. I shipped the wheels the same day via FedEx to the member.
Today at 7:05am, I get a message that the member is not happy and that a wheel is damaged. At this point, I must say that I only inspected two of the wheels prior to shipping. He sent this photo of the damage;

We have agreed that the wheel was not damaged in shipping, the boxes were intact. We agreed that the wheel was not curbed, but we don't agree that it may have been caused by removing the OEM tire. I think this may be a result of removing the tire, but he disagrees. Either way, the damage is done. I ask him what options we have to right this, and I suggest the wheel might be touched up. He tells me the wheel is powder coated and is not repairable.
The next email, at 9:11am, contains a repair estimate for $155.34 of the PAINTED surface. I again tell him that it might be touched up with Ford Argent Silver, and that if he must have it professionally repaired that I would split the cost of said repair.
At 10:11am I received this email;

Mark,
You represented the wheels AS NEW, not needing touch up or repair
I expect at least the cost of repair let alone the hassles and delay

Shortly after I received this and with no further response from me, he filed a protest with Paypal for $400.00.

What the hell?
Am I totally off here in thinking this spiraled totally out of control in no time?
Yes, I missed the scratch on the wheel apparently. I did state the wheels were as new, but had been on a vehicle. The wheels were mounted on a new truck, driven a bit, and dismounted, and I stated that.
Should I do more to make this right?
I'm a bit offended at his language that suggests I should pay "at least" (implying more?) the cost of the repair, and that he has endured hassles and delay?
So fellow FRF members, what say ye?

 

[AZEngineer]

Crappy situation. If the tables were turned how would you feel? Serious question. Some people wouldn't really be bothered, and others would be really pissed. With Paypal the seller is really hosed. There is no way that Paypal will side with you. They will refund the buyers money by just taking it from your account.

Looks like just the trim ring. Can you find out if Ford will sell just a ring? Bet it's cheaper than the repair.

BTW, super cheap price on the wheels. My truck will be built on 5/9 and I ordered the wheels assuming I'd sell them for more than I paid for the option and get something else. The last set I saw sell was for $1750. I may just live with the Ford Beadlocks.

 

[nohel]

New Ring

F-150 SVT RAPTOR BEAD LOCK RING WITH FASTENERS | Part Details for M-1021-F15RA* | Ford Racing Performance Parts

 

[firematt422]

Oh man... that sucks his wheels will have a small scuff. I'm sure everyone in the mall parking lot will be laughing at him.

 

[Conejoracer]

Crappy situation. If the tables were turned how would you feel? Serious question. Some people wouldn't really be bothered, and others would be really pissed. With Paypal the seller is really hosed. There is no way that Paypal will side with you. They will refund the buyers money by just taking it from your account.

Looks like just the trim ring. Can you find out if Ford will sell just a ring? Bet it's cheaper than the repair.

BTW, super cheap price on the wheels. My truck will be built on 5/9 and I ordered the wheels assuming I'd sell them for more than I paid for the option and get something else. The last set I saw sell was for $1750. I may just live with the Ford Beadlocks.

Given the deal on the wheels and how I use my Raptor, I honestly think I would touch them up and move on- that's just me. This member has a new 2013 Roush truck, I can see that he would want it perfect in every way. This member negotiated endlessly on price and payment method, yet didn't even counter my offer of paying half the repair cost. Instead, he wants $400 from Paypal, for what? Pain and suffering?

---------- Post added at 12:06 PM ---------- Previous post was at 12:04 PM ----------

New Ring

F-150 SVT RAPTOR BEAD LOCK RING WITH FASTENERS | Part Details for M-1021-F15RA* | Ford Racing Performance Parts

These wheels have the fake lock, I have not seen them on ebay, but I will contact ford to see what they charge.

---------- Post added at 12:10 PM ---------- Previous post was at 12:06 PM ----------

The 11:56am email;

Mark,
Please respond to the email below,
I have received the notice from pay pal with your denial..
I did the pay pal prior to getting the repair estimate… At this point I obviously do not expect the $400
But I do expect the estimated amount for the repair..
Please advise before I escalate the issue…..

 

[Rookie]

What payment method was used via PayPal? Payment for a product or did he send it via a gift so that no fees were charged? Also, due to his attitude I would tell him he can return the wheels with a full refund but return shipping is on his dime. I've done thousands of eBay purchases/sales and never once did the seller pay return shipping. This will either make him pay for the repairs himself or return them. In the case he returns them you are at a loss for the shipment to him but you can fix it and sell it for more. What I've learned in customer service is that you are more likely to have a seller work with you when you are polite and understanding. Being a ******** usually gets you no where.

 

[Westside Offroad Group]

holy hell you sold those wheels cheap

 

[iHaveGas]

You are in-between a rock and a hard place with this. I can understand how the guy wants the wheels to be like new if thats how it was sold to him. But he did buy them used and didn't pick them up personally to inspect them. When I sold my wheels I posted them with a picture of each wheel just so this would not happen to me. If it was me at this point I would just take the $155 as a loss and at least get back the rest of that $400 Paypal is holding on to. Take it as a lesson learned and not waste your time and headaches dealing with it anymore.

Sorry this happened to you.

 

[Icecobra]

The short answer is to respond to Paypal right away, show the short cut to Ford parts and this will Ice the player and stop him from trying to screw you. Yes they are used wheels and yes you said they were perfect. I don't know if you paid the extra for shipping insurance but that's what it is for. The buyer sounds like a real jack ass and that's sad to be an ass if your a forum member.. I think there is a place to put transactions in the for sale section and would list exactly what you did and he did for future reference I never want to deal with people like this. So it helps to let others know how a transaction went with someone both buyers and sellers. There are two sides to every story but to try to get more than what he bargained for is really rotten and a low down scoundrel. You 135.00 out of pocket and he goes to Ford and gets a brand new one and extra set of screws. Yes he has to do something get off his ass and help himself by going to Ford and get them. This is what I would call meeting in the middle. Otherwise he should return the wheels, his cost.. You then refund his money and wind up out the shipping.. From what I have seen you could probably get 1700.00 as is..... Just my opinion....

---------- Post added at 12:50 PM ---------- Previous post was at 12:47 PM ----------

And PS yes they are repairable and yes it is less than 100.00 to repair them... Offer the Refund take back the wheels and he is out shipping the same as you.... Get them fixed resell them...

 

[RaptorAddict.com]

400.00 refunded????? He can go to any body shop or wheel re-manufacturing house and get it it done for at MOST 300.00. And that's a rip off price. If this turns into a Hell situation, tell him you will cover the re-manufacturing cost but you will need to see the invoice before the process and agree on the price. Done! He has a brand new wheel and no more whining. Then let the ship sail!