Dealer Negligence - Damage During Maintenance

[Mstgkillr]

Always better with pictures.

 

[khildebr]

That’s awful. Hopefully they make things right in addition to canning the tech that did that.

 

[smurfslayer]

Just goes to show these guys don’t give a fa ck.Most ppl that go to the stealership don’t even check the work afterwards.

They’re not all like this.

That's pretty ridiculous, I'd be thoroughly pissed. I would want a replacement wheel. Knock on wood, my local dealer service dept. has been really good and seem to genuinely care about their work.

Agree.
That’s unacceptable, poor quality work showing the tech simply does not care and they shouldn’t be working on vehicles.

 

[jm77]

It's always better with pictures.

My dealer stripped 3 of those bolts on an oil change too. Pretty sure those aren’t the correct bolts you have on there either. Unless they changed something. Pretty sure they’re normally pan head torx bolts.

I’d also pull the bolts and make sure they don’t look stripped which would mean the nuts should be replaced too

 

[Mstgkillr]

Quick update… looks like they want to refinish the spare. If it doesn’t come out well, they will replace. Haven’t heard back on the other wheel they messed up.

 

[pastorwug]

Stick to it, and appointment with the GM is a very good idea as well.

Good help is hard to find these days and the dealership paying for a new wheel may getn them think about the Jr. High dropout they just hired.

 

[Ellison3]

That’s utter BS!!! Thee dealerships need more quality control. And when they do mess up, because they will, the dealers should own up to it!!!

 

[sixshooter_45]

My dealer stripped 3 of those bolts on an oil change too. Pretty sure those aren’t the correct bolts you have on there either. Unless they changed something. Pretty sure they’re normally pan head torx bolts.

I’d also pull the bolts and make sure they don’t look stripped which would mean the nuts should be replaced too

Those I believe are the correct size for the oil filter access panel, 10mm and the larger shield are pan heads #40 torx bolt.

 

[jm77]

Those I believe are the correct size for the oil filter access panel, 10mm and the larger shield are pan heads #40 torx bolt.

Odd. My original bolts and replacements ordered from the diagrams were pan head Torx. Maybe Ford is just using whatever bolts they feel like on that particular day.

 

[sixshooter_45]

Odd. My original bolts and replacements ordered from the diagrams were pan head Torx. Maybe Ford is just using whatever bolts they feel like on that particular day.

Nope you were correct, I went back and looked up the details under my vehicle maintenance list:

Required Tools: Torx bit #40 x 3/8" for oil filter access cover and a 10mm x 3/8" socket for drain plug cover and 3/8" ratchet and 3/8" male x 1/4" male adapter for 1/4" impact gun. So the oil filter drain access cover should be as mentioned above.

Sorry about the confusion, it does appear your Dealer might really be ******** up.