This a second and third leak. Same issue and a new one....$70K paperweight
Thanks TScozz but that email was kicked back
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Unless you’re planning on a DOS attack on their email servers, you won’t even rise up on their radar. Just like heads of state, congressmen, bureaucrats, the corporate heads don’t actually read their own mail, it’s filtered through staff.
Does your state have a “failure to deliver on promise” law or similar - you pay or put a deposit on work, it’s not completed, and you’re stuck. VA makes this larceny for the amount of deposit, and, unless it’s a really small job, it’s a felony. I used this law to get money out of a delinquent contractor under threat of a felony warrant for his arrest. In the previous weeks, he wouldn’t return my mother in law’s money. After some friendly advice from the magistrate, he could not return her money fast enough. Even if a lemon law suit isn’t tenable, if they can’t actually honor the warranty, then it’s no good and they’ve failed to live up to the terms of the purchase deal.
This gets into areas of law I’ve not practically used, so you’ll need a local scumb^^ lawyer to sort through the mess. I don’t know what the practical limit for how long you can be down to consider the mfgr. not honoring their warranty - with as much money at stake as the big 3 command, I’m sure whatever it is it’s exceedingly generous, but worth a try.
Sending emails, faxes, snail mail, picketing, making negative online comments ( on corp sites, not here ), are not generally productive. Picketing would only be successful if you paid folks to generate some extra numbers; if you make the 6 or 11 PM news, yeah, that can have an effect but short of that these efforts are largely fruitless.
Everyone in your shoes wants to vent, this situation is zero fun and although many of us have been in the same situation, that’s very little comfort. The best suggestions I can offer
get a lawyer or at least consult with one familiar with lemon laws even if you’re not eligible under your state’s lemon law. They may have other productive suggestions.
focus your attention on the Ford CS line
keep your dealer on your side. Go out of your way to make the service advisor and every mechanic and service manager look forward to you showing up, even if you want to talk about the supremely f*cked up situation going on. This is not as hard as it sounds. Deep down inside, most people have this potential and this makes people you interact with want to empathize with you 99% of the time. Yes, there is always a one percenter in the customer facing arena that life has beaten down into a tiny, pathetic, unsympathetic, uncaring, sub human oxygen thief taking out their life frustrations on the public at large. Ignore them, secure in the comfort that eventually, someone will get fed up with their BS and bash their skull in with an iron pipe. I’ve seen this person get their comeuppins 3 times now both metaphorically and with the iron pipe.
Leave the jerks be and make everyone else their like you when you show up and regret when you leave the dealership. This goes a long way. Don’t forget parts guys. buy donuts, buy beer. buy them donuts and beer. Do whatever it takes to win these people over, even if you have previously been a total jerk.
Treat corp similarly. Yuk it up with them and empathize with -their- situation. Remember the person listening to your complaint had zero to do with causing it. Yet they’re listening to your plight, politely, so the nicer you are, the more likely the person on the other side of the phone will go the extra mile for you.
Only you can and will effectively advocate for you. You have to personalize the impact, not just jump up and down shouting “WARRANTY!”
good luck and I hope you’re back on -and off- road soon.
