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A shock is a wear and tear item regardless of manufacturer. If the CPO warranty doesn’t cover it you can’t expect the manufacturer to make an exception, especially when it was purchased used.However, I’m sure the dealer made a healthy margin on the sale. They sold it to with the clunk sound, they should be stepping up to cover it at their cost. Keep in mind that the CPO process requires an inspection and test drive; they should have noted that and repaired it at their cost before reselling it. I’d be asking for a copy of the inspection paperwork and requesting to meet with the General Manager.
A shock is a wear and tear item regardless of manufacturer. If the CPO warranty doesn’t cover it you can’t expect the manufacturer to make an exception, especially when it was purchased used.
However, I’m sure the dealer made a healthy margin on the sale. They sold it to with the clunk sound, they should be stepping up to cover it at their cost. Keep in mind that the CPO process requires an inspection and test drive; they should have noted that and repaired it at their cost before reselling it. I’d be asking for a copy of the inspection paperwork and requesting to meet with the General Manager.
