Normal
Tbh most dealers say they don’t hear anything because they don’t know what to look for. It’s usually a junior tech that just takes it for a quick test drive in the lot and when he can’t hear anything because he hasn’t driven it long enough or in the right conditions, he’ll just say “I can’t hear anything, this raptor is awesome”.It’s not until you give them the SSM they know they need to go a specific route to hear the issue and even then they don’t always use chassis ears.My dash cam actually caught the tech saying he heard the clunk but thought it was normal and when they tried to say the SSM didn’t apply because it was normal, I had to get the foreman involved who ultimately said to just replace the rears even though none of them used chassis ears to determine the root cause.
Tbh most dealers say they don’t hear anything because they don’t know what to look for. It’s usually a junior tech that just takes it for a quick test drive in the lot and when he can’t hear anything because he hasn’t driven it long enough or in the right conditions, he’ll just say “I can’t hear anything, this raptor is awesome”.
It’s not until you give them the SSM they know they need to go a specific route to hear the issue and even then they don’t always use chassis ears.
My dash cam actually caught the tech saying he heard the clunk but thought it was normal and when they tried to say the SSM didn’t apply because it was normal, I had to get the foreman involved who ultimately said to just replace the rears even though none of them used chassis ears to determine the root cause.
