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This is a valid point. Dealers cannot write up an RO as “customer states perform TSB XX-XXXX.”. It needs to be written up by customer concern.

So in practice they should run the symptom code in the system, see the service message, and go from there. And to your point, if they call you back and say “no problem found” (NPF), then I would do exactly as you stated.

[QUOTE="FordTechOne, post: 1863278, member: 35543"] This is a valid point. Dealers cannot write up an RO as “customer states perform TSB XX-XXXX.”. It needs to be written up by customer concern. So in practice they should run the symptom code in the system, see the service message, and go from there. And to your point, if they call you back and say “no problem found” (NPF), then I would do exactly as you stated. [/QUOTE]

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