did you not call the service dept at the first sign of trouble?
In case this was an “after work” pick up and in case anyone else is ever in this boat:
NEVER, EVER pick up your vehicle from either service or major warranty repair just before the service dept. closes.
I had a lot porter deliver my running SUV with no skid plates, and in the 3 minutes it took to come back inside, back to the service desk, everyone was gone. Literally. Yeah, I’m sure there were some service folks present, but nobody wanted to help. Next day I call in and very kindly ask if I could have my skid plates back. I get the service manager. I explain how this maintenance encounter has not met my expectations, as well as the subsequent unwillingness to make it right before I headed home.
They comped the service, got me in ASAP that morning, and did try to make amends.
I’d share this tale to the service manager first and ask why this happened. Now you have ANOTHER appointment to make and this is not on your dime.
And then, based on the results of this call, you consider Ford C/S.
The service department is supposed to repair vehicles, not break them.
