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Message: <blockquote data-quote="Kronos2300" data-source="post: 1989923" data-attributes="member: 70230">Thank you for your input! I 100% agree with that method; we're all humans after all. The dealership I’m scheduled to take my Raptor to next month had good reviews of a specific service rep; so I booked with her in hopes that I can get a good rep I can go to moving forward.I’d like to think I’m a pretty understanding person since I’ve done customer service in the past and know how hard it is, so my plan is to be as nice as possible from the beginning so that they can work on my truck with more dedication. Might have to hold the Starbucks for the next visit until I know what she prefers (if she even likes coffee lol).My issue has always been the lack of communication from previous dealerships (at least while I owned my Ram). I don’t care if it takes a week or almost a month, I just care that I’m notified throughout the process so that I at least know what’s going on, you know?I’ve read horror stories from this forum already, so I’m hoping I get lucky like you and others and find someone that actually cares.</blockquote>

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