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I agree, and if I can't get it 100% sorted out myself with FORScan, I'll push back and work towards getting a replacement module. The strange thing is that they claim that they couldn't revert the software or make any other changes, but after picking the truck up from the dealer, my Sync...

Thanks, I'm pretty sure I checked there but I'll check it again tomorrow after I get my truck back. This is what the service invoice says...

Really disappointed, I just spoke with my service adviser who informed me that there's nothing that they can do to reverse the service procedure. He said whatever they programmed cannot be undone or rolled back. I guess I'll try to call corporate and see if they if they can do anything, but...

Hi, I just wanted to thank everyone who contributed to this thread. It really gave me the information I was looking for in how to correct the SQ issues I've been experiencing in my 2018 B&O Play equipped truck. Unfortunately I decided to try my luck with a warranty replacement of my driver side...