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<blockquote data-quote="melvimbe" data-source="post: 1729964" data-attributes="member: 35314"><p>My experience has been different. I find that I have better access to vendors, particular smaller vendors and large dollar orders and can get more personalized service. That's partially because improved communication via the internet, and partially because customers can more easily trash a vendors reputation on the internet. </p><p></p><p>That said, people don't take a customers review as seriously, as they know some positive comments can be faked, and the some negative comments are people complaining just to complain. Not saying this is particular instance is the case, don't know.</p><p></p><p>Also think it's worth noting that internet commerce has increased competition, meaning that vendors have a bigger market, and possibly that vendors have to live with lower margins and higher volume to compete...possibly at the expense of giving each customer more specialized attention. I imagine that vendors used to mostly deal with installers, rather than directly with diy customers. Point being, don't blame a vendor too much for not doing great customer service when it looks like a lost cause (customer is never happy) and their time is better spent elsewhere.</p><p></p><p>Last point, whether it's wrong or right, there are so many big business dominating markets these days, that I really want to give small business my business whenever it remotely makes sense to do so. I'm not too bothered if the small business can't quite do everything a mega company can do.</p></blockquote><p></p>
[QUOTE="melvimbe, post: 1729964, member: 35314"] My experience has been different. I find that I have better access to vendors, particular smaller vendors and large dollar orders and can get more personalized service. That's partially because improved communication via the internet, and partially because customers can more easily trash a vendors reputation on the internet. That said, people don't take a customers review as seriously, as they know some positive comments can be faked, and the some negative comments are people complaining just to complain. Not saying this is particular instance is the case, don't know. Also think it's worth noting that internet commerce has increased competition, meaning that vendors have a bigger market, and possibly that vendors have to live with lower margins and higher volume to compete...possibly at the expense of giving each customer more specialized attention. I imagine that vendors used to mostly deal with installers, rather than directly with diy customers. Point being, don't blame a vendor too much for not doing great customer service when it looks like a lost cause (customer is never happy) and their time is better spent elsewhere. Last point, whether it's wrong or right, there are so many big business dominating markets these days, that I really want to give small business my business whenever it remotely makes sense to do so. I'm not too bothered if the small business can't quite do everything a mega company can do. [/QUOTE]
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