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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Lighting Modifications Forum [GEN 1]
My Unsatisfactory Experience With Morimoto XB Headlights.
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<blockquote data-quote="4x4TruckLEDs.com" data-source="post: 1595627" data-attributes="member: 24442"><p>The last email we got from you was dated 9/2/2020 at 2:26pm, which was your reply to our email we sent you at 2:24pm (we sent you a prepaid return label)</p><p></p><p>I do see another email dated 1/21 that you sent us a copy of. It was an email that you sent to Morimoto (so we didn't respond to that, we thought your dates were attempts to contact Morimoto, not us). I assumed you were looking to Morimoto for an ETA since you stated that the package arrived at their site January 7th (and we had nothing to do with that RMA or any knowledge of it)</p><p></p><p>Do you use gmail by chance? I know there were some gmail issues last year where customers could not send/receive emails to non-gmail folks. We had a lot of orders that came in where nobody got receipts or tracking #'s because of a gmail outage. Not sure if maybe that was around the same time? Possibly.</p><p></p><p>But based on your past experience with us, you know we respond right away to email so there was definitely some other issue going on where we did not get your emails.</p><p></p><p>Did you call us by chance when we didn't respond?</p><p></p><p>I would have appreciated it if you had called us us if you had issues rather then making a post claiming we didn't respond to you at all, and warning others to choose their vendors carefully. It makes it sound like we didn't do our job and we ignored you (not the case, as you actually know from your first issue with the Morimotos).</p></blockquote><p></p>
[QUOTE="4x4TruckLEDs.com, post: 1595627, member: 24442"] The last email we got from you was dated 9/2/2020 at 2:26pm, which was your reply to our email we sent you at 2:24pm (we sent you a prepaid return label) I do see another email dated 1/21 that you sent us a copy of. It was an email that you sent to Morimoto (so we didn't respond to that, we thought your dates were attempts to contact Morimoto, not us). I assumed you were looking to Morimoto for an ETA since you stated that the package arrived at their site January 7th (and we had nothing to do with that RMA or any knowledge of it) Do you use gmail by chance? I know there were some gmail issues last year where customers could not send/receive emails to non-gmail folks. We had a lot of orders that came in where nobody got receipts or tracking #'s because of a gmail outage. Not sure if maybe that was around the same time? Possibly. But based on your past experience with us, you know we respond right away to email so there was definitely some other issue going on where we did not get your emails. Did you call us by chance when we didn't respond? I would have appreciated it if you had called us us if you had issues rather then making a post claiming we didn't respond to you at all, and warning others to choose their vendors carefully. It makes it sound like we didn't do our job and we ignored you (not the case, as you actually know from your first issue with the Morimotos). [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Lighting Modifications Forum [GEN 1]
My Unsatisfactory Experience With Morimoto XB Headlights.
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